Refund policy

A. What is your return policy?

Due to these items being very limited, we do not take returns for refunds or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent back will not be returned to the sender under any circumstance unless paid for by the sender.

B. Exchanges

We only exchange products that are damaged, wrong product(s), wrong size or defective.

If you would like to exchange an item for size, please contact us via email at shopkarterchase@gmail.com for authorization. To be considered, exchanges must be requested within 48 hours of receipt and items must be in new condition (un-worn with all tags and labels attached).

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you would like to exchange an item due to defect, damage, or wrong product at the time of delivery to you, please contact us via email at shopkarterchase@gmail.com for authorization. Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect, damage or wrong product. If entitled to a replacement item due to defect, damage or wrong product, we will replace the product, subject to inventory, within a reasonable period of time.

All requests for an exchange must be made within 7 days after the package is received.

The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

All exchange shipments are the responsibility of the customer. Exchange requests made after 7 days of receipt of the item will not be accepted.

ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

C. Can I return or exchange a sale item?

We do not accept returns for sale items. ALL SALES ARE FINAL.